bnbuddy answers guest questions 24/7 on WhatsApp and web — using only your house info. If it doesn't know, it tells the guest and alerts you. It never makes things up.
Set up once in under an hour. Your guests get help around the clock.
Sound familiar?
It's 11pm. You're watching a film. Your phone buzzes: “Hi, what's the Wi-Fi password?”
You already answered this three times this week. You answer again — because what if this time it tanks your rating?
bnbuddy handles the repetitive stuff automatically. When something genuinely needs you — a special request, a real emergency — it reaches you directly. Everything else? Done.
How it works
Got a house guide? A PDF? Notes in a Google Doc? Upload it. bnbuddy reads it and becomes your digital concierge — no reformatting, no special structure needed.
Print a small card for your property, or paste the link in your pre-arrival message. Guests tap and chat. No app download required.
bnbuddy answers your guests instantly. You get notified only when something truly needs your attention.
Product
bnbuddy only answers based on what you've uploaded. It doesn't guess, it doesn't invent. If the information isn't there, it tells the guest clearly and creates a task for you to fill the gap.
One hallucinated answer ("check-out is at 11" when it's 10) can cost you a review. bnbuddy won't take that risk.
You can customize which situations count as emergencies — broken lock, flooding, power outage, and more. When one comes up, bnbuddy alerts you immediately via WhatsApp and email, regardless of your other notification settings.
You're not sacrificing responsiveness. You're filtering everything else.
bnbuddy handles conversations in any language, automatically. Your knowledge base stays in Italian (or English, or both) — guests get answers in whatever language they write in.
When a guest asks something bnbuddy can't answer, it creates a ticket in your dashboard. You reply once, decide if that info should go into the knowledge base, and next time the answer is automatic.
A printable QR card for your property, a link for your messages. Guests scan or tap and start chatting. Nothing to install, nothing to sign up for on their end.
Customization
Match the chat to your property's style. Pick your colors, choose a tone — guests feel like they're talking to you.
Align the chat widget with your brand. Guests see a consistent experience from booking to conversation.
Set the personality of your chatbot. Warm and casual? Polished and formal? Short and to the point? You decide.
Guest asks: "What time is check-out?"
Hey! Check-out is at 10 AM — but no rush, just leave the keys on the kitchen counter. Have a wonderful trip home! 😊
Same information, different delivery — always accurate.
Testimonials
See it in action
Troubleshooting
bnbuddy
Always online
→ Host receives an immediate alert with the full troubleshooting history — no need to ask the guest to repeat anything.
Pricing
Billed monthly
1 property included · +€15/month per extra property
Cancel anytime. Provider messaging fees may apply for WhatsApp (typically <€5/month for most hosts). Annual plan billed upfront.
Each property's knowledge base is fully isolated — guests from one property never see information from another.
Guest data is processed only for the duration of the conversation. No selling, no sharing.
Your guests can reach bnbuddy at 2am — we're built for it.
If you get stuck, you can reach our team via chat or call. You won't be left alone with a FAQ.
FAQ
Set up once. bnbuddy handles the rest — 24/7, in any language, without making things up.